Terms and Conditions

Effective Date: 11th October 2024

1. Introduction

Welcome to Forever Flames limited (“we,” “our,” “us”). These Terms and Conditions (“Terms”) govern your use of our website foreverflames.co.uk and the purchase products through our online shop. By accessing our website or purchasing our products, you agree to these Terms. If you do not agree to these Terms, please do not use our website or services.

2. Use of the Website

By using this website, you warrant that you are at least 18 years old and legally capable of entering into binding contracts.

3. Orders

3.1. Order Acceptance: All orders are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in the description or price of the product, or errors in your order.

3.2. Order Confirmation: After placing an order, you will receive an email confirmation. This email is only an acknowledgment and does not constitute acceptance of your order. A contract between us is formed only when we send you an email confirming that the items have been dispatched.

4. Prices and Payment

In the unlikely event that an item you have purchased is faulty you are entitled to a full refund. This right applies whether the item was purchased at full price or in a sale. Please contact us at: support@foreverflames.co.uk to arrange a refund.

4.1. Prices: All prices are in GBP and include VAT. We reserve the right to change prices at any time without prior notice.

4.2. Payment: Payment can be made using credit/debit cards, PayPal, or other payment methods specified on our website. By providing payment information, you represent and warrant that you are authorized to use the chosen payment method.

5. Shipping and Delivery

5.1. Shipping: We aim to dispatch all orders within 3 working days. Shipping times may vary depending on your location.

5.2. Delivery: Delivery will be made to the address specified in your order. We are not responsible for any delays caused by events beyond our control.

6. Returns and Refunds

For information on returns and refunds, please refer to our Refund and Returns Policy.

7. Data Protection

7.1. Use of Personal Data: We collect and use your personal information for processing payments, fulfilling orders, and providing customer support. For more details, please refer to our Privacy Policy.

7.2. Mailing List: By opting in to our mailing list, you consent to receiving promotional emails and newsletters from us. You can unsubscribe at any time by following the instructions in the email.

7.3. Public Reviews: By submitting a review on our website, you agree that the review will be publicly visible. We reserve the right to moderate, edit, or remove reviews at our discretion.

8. Liability

8.1. Limitation of Liability: To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or purchase of our products.

8.2. Disclaimer of Warranties: All products are provided “as is” without any warranties, express or implied, except as required by law. .

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or related to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of our website or services following any changes constitutes your acceptance of the new Terms.

11. Contact Us

If you have any questions about these Terms, please contact us at: support@foreverflames.co.uk.