Refund and Returns Policy
Effective Date: 11th October 2024
1. Returns
1.1. Return Period You have 14 days from the date you received the item to request a return
1.2. Eligibility To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
1.3. Process To initiate a return please contact us at support@foreverflames.co.uk with your order number and the reason for the return. We will provide you with instructions on how to send back your item.
1.4. Return Shipping You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
2. Refunds
2.1. Process Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
2.2. Approval If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days
2.3. Late or Missing Refunds If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@foreverflames.co.uk.
3. Exchanges
3.1. Process We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at support@foreverflames.co.uk.
4. Faulty Items
In the unlikely event that an item you have purchased is faulty you are entitled to a full refund. This right applies whether the item was purchased at full price or in a sale. Please contact us at: support@foreverflames.co.uk to arrange a refund.